At ortprintelligence.org, we are committed to providing you with high-quality underwear products and a great shopping experience. However, we understand that some problems may arise during the shopping process. Here are some common problems and our solutions:
Product does not meet expectations
If the underwear you received does not match the description or image you saw on the website, please contact our customer service team immediately. We will assist you in returning or exchanging the underwear to ensure your satisfaction.
Sizing is not right
It is very important to choose the right size. To help you avoid the problem of not fitting the right size, please refer to the size guide on our website. If the underwear you received is not the right size, we support size exchange service.
Damaged or defective products
If the product you received is damaged or has other quality problems, please contact us within 48 hours of receiving the product. We will promptly process and provide you with a refund or exchange service.
Order status tracking
You can check the status of your order through the tracking link in the order confirmation email or through our website account. If you are unable to get the information in time, please feel free to contact us and we will help you check.
Payment issues
If there is a problem with the payment process, please check your payment information and make sure your account balance is sufficient. If the problem persists, please contact our customer service for assistance.
Privacy and Security
Your privacy is of utmost importance to us. We are committed to protecting your personal information and adopt the highest standards of security measures to ensure the safety of your information.
We value your feedback and suggestions to help improve our service. If you encounter any other problems during the shopping process or need further assistance, please feel free to contact us, we will be happy to serve you!