We at ortprintelligence.org are committed to providing you with high-quality underwear and a pleasant shopping experience. If you are not satisfied with your purchase, we offer a flexible refund policy to ensure that you have no worries when shopping.
Refund conditions:
Return and exchange period
You can apply for a refund or exchange within 7 days from the date you receive the product. Please ensure that the product has not been washed and worn, and keeps the original packaging and labels.
Condition of returned items
The returned underwear must be in a new and unused condition and meet the hygiene standards. For health and safety reasons, unopened underwear will be accepted in accordance with the refund policy.
Application process
If you wish to apply for a refund, please contact us through our customer service email or online customer service channel. We will provide detailed return instructions and relevant addresses.
Refund processing
Once we receive your return and confirm that it meets our refund policy, the refund will be processed within 2 working days and the refund amount will be returned to your payment account.
Shipping Instructions
If the return is due to product quality issues, the shipping cost will be borne by us; if the return is due to other reasons, the shipping cost will be borne by the customer.
We hope that your shopping experience at ortprintelligence.org is a pleasant one. If you have any questions or need further assistance, please feel free to contact our customer service team, we will serve you wholeheartedly!